Privacy policy

1. Who we are

naimy is an online marketplace in Cambridge, UK, where people who need help and people who offer help (“helpers”) find each other. naimy is the controller of your personal data. Contact: naimy.hello@gmail.com.

2. What we collect

• Account — email, password (stored encrypted), whether you hire or help. Seen by you and naimy.
• Profile — name, photo, area, about you, experience, languages, qualifications, driving licence (yes/no). Public to other users.
• Phone number — shown to the other person only after a booking is confirmed.
• Locations — postcodes and how far you'll travel. Only you see them; others see an approximate distance.
• Work — services, rates, availability, requests, offers, bookings and meetings. Seen by the people you deal with.
• DBS answer — whether you say you hold a DBS certificate, its level and whether you're on the Update Service. Shown on your profile and to families you apply to, marked “self-declared”.
• Messages — chat inside a booking. Seen by the two people in it; naimy looks only when a problem is reported.
• Reviews and reports — reviews are public; reports are seen only by naimy.
• Technical — push notification subscription, browser/device type, basic logs, the date you accepted the Terms.

We do not collect identity documents, DBS certificates or their results. Please don't send them, or children's details, in chat.

3. Why we use it

• To run your account, show your profile, match requests and helpers, and run bookings, chat, meetings and reviews — to provide the service you signed up for (contract).
• To keep naimy safe: handling reports, removing content, preventing misuse and keeping a log of admin actions — legitimate interests.
• To send push notifications — your consent. Switch them off any time in Settings or in your browser.
• To meet legal duties and answer lawful requests — legal obligation.

4. Who we share it with

• Other users — only as described above.
• Service providers that run naimy for us: Supabase (database, login and file storage — servers in Ireland, EU), Vercel (website hosting — USA), Apple and Google (delivering push notifications), postcodes.io (turning a postcode into a location). They may only use your data to provide their service to us.
• Authorities — police, courts or regulators when the law requires it, or to protect someone from serious harm.

We don't sell your data and we don't use advertising or analytics trackers.

5. How long we keep it

While your account is open. When you close your account, we delete or anonymise your data within 30 days. Reviews you wrote stay without your name. Reports and safety records may be kept for up to 6 years in case of a legal claim.

6. Your rights

You can ask to see, correct, delete or download your data, object to or restrict how we use it, and withdraw consent at any time. Email naimy.hello@gmail.com — we'll reply within one month. If you're unhappy, you can complain to the Information Commissioner's Office at ico.org.uk.

7. Children

naimy is only for people aged 18 and over. Please don't share children's names, photos or other details on naimy.

8. Cookies and storage

We only use your browser's storage to keep you signed in and remember your settings. No advertising or analytics cookies.

9. Security

Data is encrypted in transit, access inside naimy is limited, and phone numbers and exact postcodes are hidden from other users. No system is perfectly secure — please use a strong password.

10. Changes

We'll tell you in the app about important changes. See also our Terms of use.