Terms of use

1. About these Terms

These Terms are an agreement between you and naimy about using the naimy website and app (the “platform”). By creating an account or using the platform, you agree to them. If you don't agree, please don't use naimy.

2. naimy is a two-sided marketplace, not a service provider

naimy runs an online platform where two kinds of users meet:

• Clients: families, individuals and companies who post requests or look for help;
• Helpers: independent people who offer services such as childcare, cleaning, pet care, tutoring or odd jobs.

naimy only provides the tools for them to find each other: profiles, search, messages, offers, bookings and reviews. naimy does not provide any of the services listed on the platform. We do not choose, recommend, employ, train, supervise, direct or control helpers or clients, and we do not take part in, or guarantee, any job.

When a client and a helper agree a job, the agreement is only between them. naimy is not a party to it and has no obligations under it.

3. No employment or agency relationship

Helpers are not employees, workers, agents or contractors of naimy. naimy is not an employment agency or an employment business, and does not introduce, supply or place anyone for work. naimy does not pay helpers and does not set their prices or working conditions.

Clients and helpers decide between themselves what their relationship is (for example, self-employed help or employment) and are responsible for everything that follows from it, including tax, National Insurance, pensions, the minimum wage, holiday pay, insurance and right-to-work checks.

4. Who can use naimy

You must be 18 or over and able to make a legally binding agreement. You must give accurate, honest and up-to-date information about yourself and keep your password secure. One person may have one account. You are responsible for everything done through your account.

5. naimy does not check users

naimy does not verify identity, criminal records, DBS certificates, qualifications, experience, references, insurance, immigration status or right to work, and does not interview or vet anyone.

Everything on a profile, including a helper's answer about having a DBS certificate, is provided by the user and not checked by naimy. Labels such as “self-declared” mean exactly that. Ratings and reviews are the opinions of other users. naimy does not confirm that any information is true, complete or up to date, and you should not rely on it without making your own checks.

6. Work with children and vulnerable people

If you hire someone to work with children or vulnerable adults, you alone decide whether to hire them, and you alone are responsible for checking them. Before the job we strongly recommend that you:

• see the original Enhanced DBS certificate (not a photo or a copy) and check that the name matches the person's photo ID;
• with their permission, do the free status check on the official DBS Update Service;
• ask for references and follow them up;
• meet the person before the job, and stay nearby for the first time if you can.

Reminders that naimy sends about these checks are only a courtesy. They are not a check, they do not mean naimy has checked anyone, and they do not replace your own judgement.

Helpers must answer the DBS question honestly and keep their answer up to date. Giving false information breaks these Terms, and we may close the account. It may also be a criminal offence.

7. What clients are responsible for

• Choosing a helper and doing every check you think is needed before the job.
• Describing the job honestly, including any risks, animals, health needs or special requirements.
• Providing a safe place to work and paying the helper what you agreed.
• Your own legal obligations as someone who hires help (see section 3).

8. What helpers are responsible for

• Giving honest information about yourself, your experience and your DBS status.
• Only accepting work you are able, qualified and legally allowed to do.
• Doing the work safely and with reasonable care and skill, and turning up as agreed.
• Your own tax, National Insurance and insurance as an independent helper.

9. Payments

At the moment, clients pay helpers directly. naimy does not handle, hold or guarantee any money between users and is not responsible for missed, late or disputed payments. If we add payments inside naimy later, we will explain the extra terms before you use them.

10. Disputes between users

Any problem about a job (for example, quality of work, cancellations, lateness, payment, damage or loss) is between the client and the helper, and they should try to sort it out directly. naimy has no duty to settle disputes. We may look at a report and, if we think it's right, remove content or suspend an account, but we don't have to.

11. Safety and reports

Use your judgement, meet in a safe way and trust your instincts. Don't share door codes, exact addresses or children's details until you are comfortable. If something goes wrong, use “Report a problem” on the booking page. In an emergency, call 999. If a child is at risk, contact the police or your local council's children's services. naimy is not an emergency service.

12. Rules of behaviour

Be respectful and honest. Don't post false, misleading, offensive, discriminatory or illegal content. Don't harass anyone, pretend to be someone else, use another person's photo, or use naimy for spam or anything unlawful. We may remove content, or suspend or close accounts, if we believe these Terms have been broken or someone may be at risk.

13. Your content

You own what you post (photos, profile text, messages, reviews). You let naimy show and store it so the platform can work. You are responsible for it and must have the right to post it. Reviews must be honest and about a real job.

14. The platform

naimy is provided “as is” and “as available”. We try to keep it working but can't promise it will always be available, error-free or secure. We may change, pause or stop any feature. We don't promise that you will find a helper or a job.

15. Our liability

Because naimy is only a meeting place, to the fullest extent permitted by law:

• naimy is not responsible for the acts, omissions, behaviour, honesty, qualifications, background or safety of any user;
• naimy is not responsible for the quality, safety, legality or results of any work, or for any agreement, payment or dispute between users;
• naimy is not liable for any loss, injury, damage, cost or claim arising from contact, meetings or jobs between users, or from relying on information that users provide;
• naimy is not liable for indirect loss, or for loss of income, profit or data.

If you break these Terms or the law and this causes a claim against naimy, you are responsible for that, as far as the law allows.

Important: nothing in these Terms excludes or limits liability that cannot be excluded or limited under the law of England and Wales. This includes liability for death or personal injury caused by our negligence, or for fraud. Nothing affects your statutory rights as a consumer.

16. Closing your account

You can stop using naimy at any time and ask us to delete your account. We may suspend or close an account if these Terms are broken, if we are required to by law, or to protect other users.

17. Changes and law

We may update these Terms. If the changes matter, we'll ask you to accept them again before you continue. These Terms are governed by the law of England and Wales, and the courts of England and Wales can hear any dispute (if you live in Scotland or Northern Ireland, you may also use your local courts).

18. Contact

naimy.hello@gmail.com · How we use your data: Privacy policy